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KYOCERA Fleet Services

KYOCERA Fleet Services

KYOCERA Fleet Services (KFS) is a comprehensive remote monitoring solution that saves both time and money. IT professionals can monitor devices in real- time, anticipate issues, even update firmware remotely during off-peak hours. KFS also provides usage data: Which devices get used the most? Which the least? Is there too much color printing? Or not enough? Over time, the entire document infrastructure can be optimized to best meet the unique and evolving needs of any organization.

Maintain your entire fleet from the cloud

Compared to regular fleet management solution KFS goes far beyond the normal device monitoring and is the best fit for all Kyocera devices. Here the power of remote maintenance can be applied and equips each service department to become more efficient.

Reducing service costs by avoiding customer visit, improve customer satisfaction by faster reaction and resolution times, these are just a few pains that are well addressed with KFS.

Maximise visibility, optimise profitability

Device Security:
Update your device firmware to prevent vulnerabilities, audit log enhances compliance

Convenience:
Easily deploy additional latest firmware, device functions and configure setting remotely

Customization:
User interface can be tailored per customer

Easy-to-use:
With both Kyocera and third-party devices, API available for connection to your ERP and SMS

 

KFS is Hosted Off-Site in the Highly Secure Microsoft Azure Cloud, Minimizing Burden on IT Staff.

  • No additional server is necessary.
  • More consistent uptime for all Kyocera devices in your fleet
  • Real-time device diagnostics and alerts
  • Convenient firmware updates
  • Remote error resolution, code-resetting
  • Ongoing monitoring of supply levels
  • Virtually eliminates need for maintenance by end-users

 

Deeper Understanding of Needs Through Robust Usage Data

  • Identify trends, user requirements
  • Right-size devices across your fleet
  • Detailed analytics and customizable graphic reports
  • Optimize device configuration to meet constantly evolving needs

Business Challenges

  • We have limited capacity to identify and respond to issues, and this increased downtime is affecting productivity – can we address issues more quickly?
  • Device maintenance needs can catch us off guard, and reactive site visits are causing our servicing costs to escalate – can we bring these down?
  • My fleet is made up of both Kyocera devices and devices from other manufacturers – is there a single management solution for my fleet?
    * Additional maintenance features are available for Kyocera devices only.

Your advantages with KFS

  • Respond faster: Keep a clear overview of the status of all devices in your fleet and receive notifications of any issues directly via the cloud, enabling quicker identification and response.
  • Reduce costs: with remote maintenance, on-site servicing visits can be reduced, while detailed device history reporting enables the maintenance needs of each device to be pre-empted and planned.
  • Manage all of your devices: the core monitoring features are available for devices from multiple manufacturers*, giving you the complete picture in one simple, manageable solution.

The complete solution for remote maintenance

The system‘s core features enable web-based monitoring of all devices in your fleet, while enhanced functions give you the freedom to perform troubleshooting and maintenance of Kyocera devices remotely, such as:

  • Device notifications – receive device status notifications by email and service staff can address issues before users are even affected.
  • Panel Screenshot – use your PC to view real-time panel screens of your devices to support troubleshooting and service calls.
  • Dashboard – get a clear overview of the status of your entire fleet on one simple screen. Quickly identify devices that need your urgent attention and react faster to any issues that arise.
  • Reporting – run detailed reports to monitor the status and performance of your devices.
  • Firmware Updates – upgrade your firmware packages via the cloud, and receive new firmware upgrades at your convenience.
  • Maintenance and device settings – configure the maintenance mode and device setting of your devices remotely.
  • Panel note – get text notifications of ongoing servicing information directly on the panel screens of your devices to help users stay informed.
  • HyPAS application deployment – deploy and activate your purchased HyPAS applications remotely.

 

* Additional maintenance features are available for Kyocera devices only.

Lockdown Notice

 

As per the President’s instructions, our offices will be closed during the Lockdown until 16 April 2020.   We wish you all the best during these challenging times. Stay safe.

 

Please visit the COVID-19 Corona Virus South African Resource Portal -  https://sacoronavirus.co.za for more information.