The KX-NS1000 offers a high level of flexibility and can be integrated into your existing infrastructure. Thanks to the modular architecture, the system can be tailored to suit your requirements – regardless of whether it’s to be used in a small office with two people or a large company with several locations. The system also supports a combination of TDM and IP technology, as well as systems based entirely on IP technology. Smartphones and tablet computers can also be seamlessly integrated, allowing you to enjoy all the benefits that working on your own device offers.
IP Networking Flexibility and Scalability
The KX-NS1000 fully supports IP, an open protocol for establishing real-time communication. Using IP effectively can result in compelling advantages such as improving user efficiency, and lowering communication costs.
One-look Networking Survivability
With One-look Networking, the system can continue to operate even in the event of a failover due to system trouble with the master KX-NS1000. By specifying a backup master site, the backup master site will act as the master site temporarily to continue communication services when there is trouble with the master site.
This enables each site to continue operating independently. IP terminals only can also be registered to another PBX.
The KX-NS1000 gives you great flexibility for managing messaging services. Voice and fax messages can be received using the built-in Unified Messaging system in a number of ways; as e-mail attachments, through the KX-NS1000 IMAP4 server, or using the Communication Assistant. This means you can listen to voice messages using their phone or PC, for maximum flexibility.
The KX-NS1000 includes an advanced call routing function for small to medium size call centres. This function can be used without an external CTI server. It enables you to provide various functions. Furthermore, the solutions can be expanded to suit more sophisticated call centres in combination with Voice Mail functions, the Communication Assistant and third party CTI application
Automatic Voice Guidance for Customers
The caller can recognise their position in the queue through voice guidance. Since the caller knows their status, they can decide whether to stay in the queue or leave a message and hang up, according to the situation.
Monitoring Callers and Call History Report
The supervisor can monitor the live status of call centres to understand on-site problems and improve them. Reports can also be used to understand problems or opportunities relating to customer service. Reports data can be saved to an external server.