Call Us: 010 449 0000

Original Cartridges vs Generic and Refilled Cartridges

If your printer or copier has run out of ink or toner you may be faced with the decision of whether to buy generic cartridges or stick with the original manufacturer cartridges. 

The article below addresses a number of issues with regards to both generic and original printer cartridges and toners. It elaborates on the different types of cartridges: original, remanufactured, refilled, recycled, compatible and generic. 

Original Cartridges vs. Remanufactured and Refilled Cartridges

Original Cartridges

Original cartridges are manufactured by the companies of the equipment you purchased such as HP, Canon, Kyocera, Xerox, and Lexmark. Original or genuine cartridges are manufactured using an arrangement of new and recycled parts at factories throughout the world. In general original toners deliver the quality, economy, and reliability resulting in no down time and excellent prints.

Remanufactured, Recycled and Refilled Cartridges

Businesses throughout the world use different approaches and quality standards in remanufacturing products.

Some terminology:

  • Recycled Cartridges
    The term "Recycled" is a generic term and indicates that the cartridge is not a new original cartridge but may have been made reusing some parts and material from previously used products. Basically, any cartridge that has been manufactured using parts and material from previously used products can earn the name of "Recycled", regardless of the process or technology used.
  • Refilled Cartridges
    "Refilled" is used to indicate a remanufacturing process of refilling a used cartridge with new ink or toner. Access is gained by either puncturing a hole in the cartridge or partially disassembling the cartridge. This is the process used by many small remanufacturing companies doing business mainly in their local area.

These types of cartridges are quite inexpensive but their quality and reliability are also unreliable. A number of people experienced problems with remanufactured cartridges and as a result only purchase originals. So, when the price seems low compared to other remanufactured cartridges, ask questions and make sure you compare apples to apples.

printer ink cartridges

Compatible or Generic Cartridges

Compatible means that the cartridge will work with the specified equipment even though it is not made by the manufacturer. When the manufacturer of the original equipment does not have a patent on the design of the supplies or that patent expired, a number of compatible toners enter the market.

If your printer or copier is under warranty or maintenance agreement it is not advisable to use generic or refilled cartridge as this can make the warranty void.

We all know every business wants to save money and increase profit margins. However some cost-cutting measures are counter-productive, and may cause more damage than good. In most instances using non original toner (either third-party or counterfeit) could be one such rational.

In general original toners deliver the quality, economy, and reliability resulting in no down time and excellent prints.


Email Us



Find A Dealer

Nationwide Dealer Network



View our current promotions


Phone: 0861 177 777 

Head Office Contact

Phone: 086 11 77 777
Head Office Address:

Ground Floor, Suite A
3 River Road
Riverview Office Park
Janadel Avenue (off Bekker Road)
GPS: S26° 00' 2.3", E28° 07' 11.7"


Sign up for promotions, tips and latest products
Please wait