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Buying Guide: PBX Telephone System

A new PBX phone system can open the communication channels for your business and help your business function effectively. 

Telephone System Buying Guide

PBX systems offer many features, functionality and options. In this article we briefly discuss the key considerations when buying a PBX System.


This is a simple exercise of counting the number of phone lines and extensions you will require for your employees using the PBX system.

Simultaneous Calls

In a typical business your PBX system should be able to support between three and five calls per every ten employees. Other businesses such as call centres may need as many as eight simultaneous calls per ten employees.

Phones Types

Consider what type of phone each employee will require with the PBX system. Some employees may require multiple lines, colour LCDs and speaker phones while others might only need a basic phone with voicemail and the option to transfer calls.

Type of PBX System

There are five types of PBX systems which offer their own unique features, benefits and attributes.

  • Traditional PBX System

A traditional PBX telephone system has a “switchboard box” that connects numerous phone lines to multiple extensions. The “switchboard box” can also connect these calls to a physical phone line of a telephone service provider, such as Telkom, allowing you to make external calls.

  • IP PBX System

With an IP based PBX system you have your calls sent over the internet. These PBX set-ups use VoIP (Voice over Internet Protocol) and you do not have to use a telephone service provider to make calls. IP PBX systems frequently result in cost savings when compared to traditional PBX systems.

Read More: 7 advantages of an IP PBX System

  • Hosted PBX System

A hosted PBX system is an offshoot of VoIP technology. What is nice about this PBX option is that it allows users to work remotely from their home or on their cell phones while still connecting them to the business telephone system. Just like the IP based PBX with a hosted PBX system you do not need a telephone service provider.

  • Virtual PBX System

A virtual PBX System is similar to the hosted PBX system and uses VoIP technology. This PBX system is budget friendly and is best suited for smaller businesses that have low call volumes and few employees.

  • Hybrid PBX System

With a hybrid PBX system you get the best of both worlds. This unique PBX system combines a traditional PBX telephone system and the latest VoIP technology. This is great for companies whose phone lines need to be up all the time. For instance, if your telephone service provider is down, you can use the IP based system and vice versa. A very reliable but often costly PBX system.

You will need to decide which one of the above types of PBX systems will be suitable for your business.

Supplier Reputation

There are a few key PBX suppliers in South Africa. It’s important to make sure the PBX brand you choose has an established network and has been operating for a number of years.

Support and Resources

If your phone lines are critical for business then you need a service provider that is reliable and offers after sales support and service. Most good PBX solution providers will offer a PBX service and maintenance agreement which will ensure the PBX system has limited downtime and runs smoothly.
PanSolutions stock a wide range of leading PBX Systems to meet your requirements. Contact us today for a no obligations assessment of your PBX system.

PanSolutions offers a wide range Panasonic PBX systems and full service agreements. Contact us today for an assessment of your PABX telephone system. 


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