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Buying Guide: PBX Telephone System

A new PBX phone system can open the communication channels for your business and help your business function effectively. PBX systems offer many features, functionality and options. In this article we briefly discuss the key considerations when buying a PBX System.

PBX Telephone System Buying Guide


This is a simple exercise of counting the number of phone lines and extensions you will require for your employees using the PBX system.

Simultaneous Calls

In a typical business your PBX system should be able to support between three and five calls per every ten employees. Other businesses such as call centres may need as many as eight simultaneous calls per ten employees. 

Phones Types

Consider what type of phone each employee will require with the PBX system. Some employees may require multiple lines, colour LCDs and speaker phones while others might only need a basic phone with voicemail and the option to transfer calls.  

Type of PBX System

There are five types of PABX systems each with their own unique applications and advantages. These five types are:

Traditional PBX


Hosted PBX

Virtual PBX

Hybrid PBX

You will need to decide which one of the above types of PBX systems will be suitable for your business. 

Supplier Reputation

There are a few key PBX suppliers in South Africa. It’s important to make sure the PBX brand you choose has an established network and has been operating for a number of years. 

Support and Resources

If your phone lines are critical for business then you need a service provider that is reliable and offers after sales support and service. Most good PBX solution providers will offer a PABX service and maintenance agreement which will ensure the PBX system has limited downtime and runs smoothly. 

PanSolutions offers a wide range Panasonic PBX systems and full service agreements. Contact us today for an assessment of your PABX telephone system. 


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